We Make It Easy to Return an Item

Our Return Policy

If you received a damaged or defective item and have your original receipt, we will gladly issue a refund if you return the item(s), your receipt, and a completed Return Form within 30 days of the purchase date.  Without a receipt and completed Return Form, we will not accept any returns or issue any refunds.  In addition, any damaged or defective item(s) returned after 30 days of the purchase date will not be accepted.

Since each one of our items is customized, we cannot accept any returns or issue any refunds unless the item(s) is damaged or defective.  An item can be returned, however, if it contains a name or message that does not match the spelling you provided when you completed our checkout process.  In this case, we will recognize our error and gladly issue a refund if you return the item(s), your original receipt, and a completed Return Form within 30 days of the purchase date.

Please note that we cannot accept any returns or issue any refunds for any reasons except those noted above.  To return an item, please follow these steps:

1. Complete our Return form in full.  An incomplete form will delay the return process.
2. Pack the item in the original shipping container, if possible.
3. Include your receipt and return form in the package and send to the address below.
4. Use a shipping service that provides tracking of your returned item/package.  We suggest FedEx, UPS, or USPS Priority Mail.  FLOPSHOTS.com is not responsible for lost or stolen returns.
5. Allow 2 to 3 weeks for processing your return.

Click here for Return Form.

Send Returns to:
FLOPSHOTS.com
Attn:  Returns
4246 River Green Drive, Suite 208
Atlanta, GA  30327